Location: Remote / Nationwide coverage
Salary: £29,000 - £34,000 per annum
Overview
The role of an Apprenticeship End-Point Assessor is to provide independent, fair, reliable and consistent assessment services to Training Qualifications UK customers working with Apprenticeship Standards. End-Point Assessors are required to use assessment experience with robust and relevant industry knowledge to form judgements and grading decisions upon the completion of a variety of assessment activities, which test the apprentices’ occupational competency.
This role requires someone who is flexible in their approach to all tasks, with the independence to travel as and when the business requires. Also has exceptional assessment abilities coupled with the ability to act with integrity and impartiality. The successful post holder will not only be responsible for delivering an agreed caseload of End-Point Assessments, but will also undertake internal quality assurance based tasks and support with the delivery of training and support to external customers. The sector’s that fall within this role to be assessed are:
Children, Young People and Families Practitioner (Community and Residential pathways) level 4Children, Young People and Families Manager (Community and Residential pathways) level 5.Location: Sale, Greater Manchester
Salary: £36,000
Overview
Training Qualifications UK is a leading Awarding and End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.
Customer intimacy is at the heart of what we do, understanding the wants and needs of our customers and providing a personalised customer experience that maximises our innovative technology and products. We are looking for a like-minded, forward-thinking, Customer Service Manager to join our busy, fast-evolving team.
In this highly responsible role, we are looking for a self-motivated manager to drive team performance and take this team to the next level.
In managing the majority of communications from our extensive customer base across phone, MS Teams, e-mail, and live chat, no day is ever the same for TQUK’s Customer Service Team. As a Customer Service Manager, you will have an opportunity to shape customer service strategies, processes, and best practice. Ultimately doing your bit to transform the lives of countless individuals through education.
Location: Hybrid
Salary: From £25,000
Overview
Training Qualifications UK is a leading Awarding and End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.
In a none call centre environment, at TQUK we pride ourselves on our customer service, bespoke relationships, detail, and forward-thinking. We put quality at the forefront of each email, phone call and interaction we receive. Our Customer Service Specialists are trained and audited to a high standard and have a passion and knack for delivering excellence.
As a vital member of our team as a Customer Service Specialist, you will play a pivotal role in delivering an outstanding customer journey. Your primary responsibility will be to assist customers and address their inquiries promptly, efficiently, and professionally. By providing personalised and attentive service, you will contribute to building strong relationships with our valued customers. You will do this by utilising our cutting-edge technology and products, and using your previous experience to guarantee that our customers consistently receive exceptional service.
Freelance End-Point Assessor
Location: Remote with travel for assessments (London, Kent, Slough, Swindon, Gloucester, Bristol, Norwich, Cambridge, Luton, Bedford, Brighton, Maidstone, Hastings)
Salary: Up to £300 per day
Line management responsibilities: No
Interview dates: Wednesday, 11th Dec and 18th Dec
Overview
The role of an Apprenticeship End-Point Assessor is to provide independent, fair, reliable and consistent assessment services to Training Qualifications UK customers working with Apprenticeship Standards. End-Point Assessors are required to use assessment experience with robust and relevant industry knowledge to form judgements and grading decisions upon the completion of a variety of assessment activities, which test the apprentices’ occupational competency.
This role requires someone who is flexible in their approach to all tasks, with the independence to travel as and when the business requires. Also has exceptional assessment abilities coupled with the ability to act with integrity and impartiality. The successful post holder will not only be responsible for delivering an agreed caseload of End-Point Assessments, but will also undertake internal quality assurance based tasks and support with the delivery of training and support to external customers. The sector’s that fall within this role to be assessed are: